Category Archives: CBRF

CLS Breaks Ground on Senior Living Construction Project

Clark County Rehabilitation & Living Center set for expansion

Community Living Solutions and the Clark County Rehabilitation & Living Center in Owen, Wis., kicked off their senior living construction project May 11, 2018, with an official groundbreaking. The facility, which provides rehabilitative, skilled nursing and CBRF care, is expanding on the site of its current campus.

A homelike senior living design

The new 23,570-square-foot, single-story addition will directly connect to the existing main entrance. This will require a new main entryway to be developed, which will feature a drive-under canopy to make drop-offs and pick-ups easier, especially during inclement weather.

The building promises to attract new patients and residents with:

  • A brand new physical therapy gym
  • 16 private rooms with private bathrooms for short-term rehabilitation care
  • 16 private rooms and bathrooms for long-term care

The new building is designed with a household approach, providing residents with the best care in a setting that will remind them of home. The design features:

  • Household living rooms
  • Activity dens
  • Intimate dining room settings
  • Private dining options
  • A country kitchen

“Our goal in designing the Clark County Rehabilitation & Living Center expansion is to provide current and future residents with a comfortable space in which to lead active, healthy lives,” said Aaron Klug, CLS architectural production manager. “This senior living design will help make the Clark County Rehabilitation & Living Center more marketable, attracting rehabilitation patients and residents in need of care for many years to come.”

In addition to offering, short-term rehabilitation, assisted living and long-term care, the Clark County Rehabilitation & Living Center also specializes in memory care, geriatric psychiatric care and care for the intellectually disabled. It has served Clark County since 1922.

Consider CLS for your next project

If you are considering expanding your current site or building a new assisted living or long-term facility, please contact Community Living Solutions. Our senior living construction experts take the time to listen to your needs. For a complimentary introductory meeting, call us at 920-969-9344.

Top Senior Living Design Trends to Watch This Year

Tips to bring up-and-coming styles and trends into your facility

Organizations that stay up-to-date on current senior living design trends can transform their facility from good to great. Focusing on the needs of your staff and residents can help set your senior living facility apart from others and create a great place to work and live.

When it comes to 2018 senior living design trends, many of the trends we’ve been talking about still hold true, but we’re seeing a few more for this year we’d like to share. From our vantage point, here are the top six senior living design trends we’re keeping our eyes on.

Hybrid buildings

Primarily for those seeking independent living, facilities considered hybrid are made up of two to four floors, sometimes over a parking garage. Each floor has a few apartments with short hallways and elevators close by for easy and secure access. These apartments are built in a way to provide residents with the feeling of living in a one-story home.

Larger, custom rooms

As Baby Boomers age into senior community living, they will demand a homier style of living. Individual units are being designed with a larger footprint, and during building or remodeling phases, prospective residents are helping to choose interior finishes, like cabinets and floors.

Outdoor spaces

Spaces for walking or soaking in the sun of a warm summer day are becoming more and more prevalent in assisted living facility design. The difference we’re seeing is that these spaces aren’t just developed as courtyards. Walking trails, larger lawns and even rooftop gardens are accessible to seniors and their guests.

Design touches

Many senior living facilities are embracing unique design touches in their facilities. Senior living interior design trends include selecting art or accessories that reflect the local flavor to choosing functional furnishings with a pleasing aesthetic style. Senior living facilities are working to keep an interior space that is elegant, comfortable and current with today’s design style.

Luxurious design elements, like metallic finishes in kitchen spaces or handmade textiles for window treatments, furniture and accent pillows, can create a unique style that is comfortable and classy to your facility, especially if your clientele fits this luxury lifestyle.

Social spaces

Along with creating a community feel, many senior living facilities are creating a variety of spaces that encourage socialization among residents. For example, a library and coffee shop on-site create a great space for residents and the broader community to come together socially. Some facilities are also creating spaces for residents to take part in their daily activities as a group, like cooking or gardening. Assisted living facilities that include or are closely located to grocery stores and shopping, cultural and community events, and other services is one of the top senior living design trends.

Happy staff make happy residents

In many industries, finding good employees is a challenge. One study suggests that happy employees are 12 percent more productive. Creating an environment that is comfortable and efficient for employees, and providing staff a well-designed space for breaks will go a long way in attracting and retaining employees. The latest trends include everything from improved work stations to better storage. Facilities also are giving staff their own eating areas and restrooms as well as their own separate access to enjoying the outdoors.

Let us help you with the design of your senior living facility

Do you want to incorporate senior living design trends into your facility? Community Living Solutions can work with you in the master planning of your facility design to evaluate your current situation and provide solutions. Contact us or call (920) 969-9344 for a full assessment to help determine your future facility design needs.

Build Community with 5 Customer Experience Best Practices

Customer Experience Design for Senior Living Communities

Ready or not … 2020 is right around the corner and it is brewing a perfect storm for senior living community customer experience. Not only is 2020 the year AARP® estimates an unprecedented 117 million Americans will need health assistance of some kind, it’s also the year Walker Info reports that customer experience will overtake price and product as the key differentiator between brands. Senior living communities can expect increased demand and competition while residents simultaneously mandate landslide changes to your customer experience offerings. Turn these changes into opportunities by incorporating customer experience best practices into your senior living design.

But first, what does customer experience look like for your senior living community? Customer experience is a culmination of all interactions a customer has with your community, regardless of channel, throughout the customer lifespan. From the first time a potential resident or their family visits your website or walks through your doors to daily interactions with staff members and every bill they pay, it all adds up to create their total customer experience. Here are five customer experience best practices customized to get senior living communities started.

1. Put people first

Senior living is a people business, and putting your people first can make a big impact. McKnight’s shared an example of a customer experience supervisor who visited residents to build community while also asking about facility concerns. This personal effort lowered formal complaints and helped residents feel their concerns were heard.

Other simple ideas include:

  • Treat residents as respected friends throughout the organization. Train younger team members on generational communication differences so all residents feel respected and cared for.
  • Determine what communication channels residents and family members prefer to use. Whether phone, email, chat, text or face-to-face, find ways to seamlessly incorporate preferred channels into your processes. For example, many family members work full-time and are not available during the day. Make sure there is an after-hours bill pay or questions line they can use.
  • Make sure residents can get an answer with the first person they ask. Train and empower your entire team to find the right answer to any question.

2. Learn from your community

Customer experience often draws on interviews, focus groups, satisfaction surveys and other listening tools to learn about opportunities from your customer’s perspective. If you’re not ready to conduct formal research, start documenting interactions with community members and using both positive and negative feedback to better understand your team’s strengths. Collect this data to gain understanding of the most common issues your residents are facing. Solve those issues before going any further, and ask your community for feedback on the new solution.

3. Define the customer journey

Whether your team collects formal or informal data, use what you’ve learned to map all customer touch points. Create a customer journey map by identifying each audience group, specific group goals and all interactions with your community along the way. For example, a family member may encounter your community in the following places:

  • Online when researching senior living communities for Mom or Dad
  • At an initial visit
  • On move-in day
  • During regular visits
  • When helping pay the bills

Each touch point might include several unique interactions. At each touch point and interaction ask yourself (or even better … ask the customer):

  • What’s his or her goal?
  • What barriers is he/she encountering?
  • How does the interaction make the customer feel?
  • What questions does he/she have?

Opportunities for enhanced customer experience emerge from each customer-community interaction.

4. Pair customer needs with customer service enhancements

Your community provides wellness, housing, community, nutrition and medical services, plus so much more. People have needs in each of these areas, and any place there’s a need, you have an opportunity to enhance the customer experience. Draw on technology for innovative ideas to meet needs in each area. Even if your community doesn’t use the latest gadget, care-driven technology may spark ideas for enhancing care in your community.

5. Implement, test, measure and repeat

Every customer experience enhancement may not be the end-all-be-all to solving a resident need. Seek feedback from your community and gather new ideas, and repeat the process. Community members will notice the effort and enjoy the process.

If some of your customer experience barriers involve limitations with your facility, contact us for a free consultation or call the Community Living Solution team at 920-969-9345.

Person-Centered Care for Dementia

 

 

What we can learn from Hogeweyk and other unique care villages

Hogeweyk, a village in the Netherlands made up of seniors living with dementia and their caretakers, was developed in 2009 after a nearly 20-year stint as a traditional nursing home. The concept captures attention in our industry for its innovative approach to caring for people with memory loss. Since Hogeweyk’s inception, other similar villages followed the unique design, both in the United States and abroad. Much of Hogeweyk’s design features a host of activities that focus on individual tastes—a part of what we have now come to know as person-centered care for dementia.

If you haven’t heard about Hogeweyk, it’s a village of 23 homes, a grocery store, entertainment venues and parklike spaces. While a resident can shop in the store or even buy a beer at a pub, for those with advanced dementia, the currency they use is fake. But, to them, the experience of living in this village is very real.

Rising needs for memory care

As we reported in our “Memory Care Facility Design” blog last March, as baby boomers age, we can expect a significant uptick in the need for memory care. The industry is already responding, according to the National Investment Center for Seniors Housing and Care (NIC). The NIC says that at the end of 2015, the industry added more than 7,000 memory care units in 2015 alone, a 7.4 percent increase. At the end of 2015, 12,200 memory care units were under construction.

It may come as no surprise, then, that those who are preparing for an influx of residents needing memory care look to unique practices for ideas on how to provide the best care to this population. That’s where person-centered care for dementia finds success.

Memory care trends point to person-centered care

Very few in the industry have the financial ability to build a village, but the feeling of inclusion and independence is something that can be replicated. Although more than 150 people live in the village, it remains a great example of person-centered care. Studies have shown that in person-centered care, dementia patients respond positively to participating in activities they personally enjoy, having a say in their care and living in a homelike environment.

LeadingAge discussed some ways members are making personal connections—and therefore focusing on the individual—in memory care. Here are just a few of the ideas:

  • A senior living community in Louisville, Ky., learns the life story of residents before they enter care. Residents are paired with a “best friend,” who helps make connections to their life before they entered a senior living community.
  • This same facility uses these life stories to find ways to calm agitated residents. A former lawyer is given a legal brief to read when he becomes upset; a former baker is given flour to work with, as if to make biscuits.
  • Many communities find other ways for residents to participate in activities that were once a big part of their lives. For example, pianists and singers entertain or lead religious service hymns.

It’s important to also note that person-centered care focuses as much on what individuals don’t like to do. One Texas administrator pointed to the popular activity of bingo as an example of understanding individual tastes, “Some people absolutely hate the number calling … and the repetitiveness. Why are you going to put someone in that position if it’s something that they don’t tolerate?”

Ask us how we can help

As you can see, you don’t need to build an entire village to find ways to implement person-centered care for dementia. But, you will need to find ways—inside and outside of your facility—to accommodate residents’ favored activities. Nature lovers will appreciate courtyards and walking trails. Artists may want a quiet, well-lit area to practice their craft.

If you are considering remodeling your community to accommodate memory care patients or are thinking about adding a memory care unit to your current facility, give us a call. Our process begins with a master plan that includes a market analysis. For your free consultation, contact Terry McLaughlin at 920-969-9344.

St. Joseph Residence Senior Living Construction Project

Renovations now underway in New London

Community Living Solutions broke ground recently on facility updates to St. Joseph Residence, a senior living community that has served the New London area for 50 years. The senior living construction project involves renovating St. Joseph’s skilled nursing facility and adding a new short-term rehabilitation area.

Project details

The senior living design divides the current facility into smaller communities and provides residents with private rooms and bathrooms. It also features:

  • A 10-bed short-term rehabilitation addition with a new inpatient/outpatient therapy center.
  • A renovated building wing that houses the rehab area with 20 private rooms.
  • A 30-bed long-term care unit. This unit, with a new addition of six beds and a business strategy to downsize the number of licensed beds, will allow the majority of residents to have private rooms.
  • A 6-bed CBRF assisted living memory care addition. This addition, coupled with 18 beds in a renovated area of the existing building, will result in a 24-bed memory care assisted living facility. This allows St. Joseph to meet an unfilled need for dementia and Alzheimer’s care in the community.

In designing the facility, CLS’ goal was to provide residents with a home-like, family atmosphere that would enhance their quality of life.

“This senior living construction project was designed with the future in mind,” said Vice President of Design Duane Helwig. “As baby boomers choose a senior living community for their parents—and eventually for themselves—they will be looking for a facility that offers opportunities for engagement and socialization along with the privacy of their own personal space. We believe we have achieved that for St. Joseph residents and their families.”

Construction is expected to be completed in June 2018.

Are you planning a building renovation or addition?

If you are considering a senior living construction project, such as a building expansion, renovation or campus repositioning, we can help you with every step, include master planning and architectural design. Contact us today for a complimentary consultation.